Payment & Shipping Policy

At CCJ Trading, we are committed to providing reliable, efficient, and transparent delivery services to our customers across South Africa. This Shipping Policy outlines our order processing procedures, delivery timelines, shipping fees, customer responsibilities, and related terms and conditions.

By placing an order with CCJ Trading, customers agree to the terms outlined in this policy.

Shipping Coverage

CCJ Trading currently delivers to all major cities, towns, and selected rural areas within South Africa.

Delivery services may be limited in certain remote or high-risk areas. Customers will be notified if delivery restrictions apply to their location.

Order Processing Times

Processing Schedule

Orders are processed during standard business hours:

* Monday to Friday
* 08:00 – 17:00
* Excluding weekends and South African public holidays

Processing Timeframes

* Standard orders: 1–3 business days
* Bulk or special orders: 3–7 business days
* Custom or made-to-order items: Timeframes will be communicated separately

Orders are only processed once payment has been successfully received and confirmed.

Delivery Timeframes

Estimated delivery times after dispatch are as follows:

Delivery times are estimates only and may vary depending on:

* Courier operations
* Weather conditions
* Public holidays
* Industrial action or unrest
* Road access and transport delays
* High-volume periods

CCJ Trading does not guarantee exact delivery dates unless expressly agreed in writing.

Shipping Costs

Standard Shipping Fees

Shipping fees are calculated based on:

* Delivery destination
* Package size and weight
* Product category
* Courier rates

Shipping costs will be displayed before checkout confirmation.

Free Shipping Promotions

CCJ Trading may offer free delivery promotions from time to time. Promotional conditions, qualifying order values, and eligible delivery areas will apply.

Courier Partners

CCJ Trading uses reputable third-party courier and logistics providers for deliveries within South Africa.

The courier used may vary depending on:

* Delivery area
* Parcel size
* Product type
* Urgency of delivery

Order Tracking

Once an order has been dispatched, customers may receive:

* A tracking number
* Courier details
* Delivery updates via SMS, email, or WhatsApp where available

Customers are responsible for monitoring shipment updates using the provided tracking information.

Delivery Requirements

Delivery Address Accuracy

Customers must provide complete and accurate delivery information, including:

* Full name
* Contact number
* Physical address
* Postal code
* Special delivery instructions where necessary

CCJ Trading will not be liable for delays or failed deliveries resulting from incorrect or incomplete address information.

Recipient Availability

A responsible person must be available to receive and sign for deliveries where required.

If delivery attempts fail due to customer unavailability:

* Additional delivery charges may apply
* The parcel may be returned to CCJ Trading

Risk and Ownership

Risk in the goods passes to the customer upon delivery to the specified address.

Ownership of goods remains with CCJ Trading until full payment has been received and cleared.

Damaged, Missing, or Incorrect Orders

Damaged Parcels

Customers must inspect parcels upon delivery.

If packaging appears damaged:

* Note the issue with the courier immediately
* Take photographs where possible
* Notify CCJ Trading within 48 hours of delivery

Missing Items

Any missing items or shortages must be reported within 48 hours of receiving the order.

Incorrect Products

Customers must notify CCJ Trading promptly if incorrect items are delivered.

CCJ Trading reserves the right to investigate all claims before approving replacements or refunds.

Failed Deliveries & Returned Shipments

Orders returned to CCJ Trading due to:

* Incorrect addresses
* Customer unavailability
* Refused delivery
* Failure to collect parcels

may incur:

* Re-delivery charges
* Storage fees
* Administrative handling fees

Collection Option

Where available, customers may choose to collect orders directly from designated CCJ Trading collection points or premises.

Customers may be required to present:

* Proof of purchase
* Identification document
* Order confirmation

Delivery Delays Beyond Our Control

CCJ Trading shall not be held responsible for delays caused by events beyond reasonable control, including but not limited to:

* Natural disasters
* Floods or fires
* Civil unrest
* Load shedding impacts
* Courier disruptions
* Government restrictions
* Pandemics
* Strikes or labour disputes

International Shipping

International shipping may be available upon request.

Customers are responsible for:

* Customs duties
* Import taxes
* Clearance fees
* Compliance with destination country regulations

Delivery timelines for international orders may vary significantly.

Fraud Prevention & Verification

CCJ Trading reserves the right to:

* Verify customer information
* Delay shipment pending verification
* Request additional identification
* Refuse or cancel suspicious transactions

These measures help protect customers and prevent fraudulent activity.

Customer Support

For shipping-related assistance, customers may contact:

CCJ Trading

Email: admin@ccjtrading.co.za
Phone: +27 64 791 8760
Business Hours: Monday – Friday, 08:00 – 17:00

Policy Updates

CCJ Trading reserves the right to amend or update this Shipping Policy at any time without prior notice.

The latest version will always be available through our official communication channels and website.