CCJ Trading – Returns & Refunds Policy

Effective Date: 30 May 2026

At CCJ Trading, customer satisfaction is important to us. This Returns & Refunds Policy explains the conditions under which products may be returned, exchanged, or refunded.

1. Eligibility for Returns

Customers may request a return within 7 days of receiving their order, provided that:

The item is unused and in its original condition
Original packaging, accessories, and inserts are included
Proof of purchase or order confirmation is provided
The item is not excluded under this policy

CCJ Trading reserves the right to inspect returned items before approving any refund or exchange.

2. Non-Returnable Items

The following items are generally not eligible for returns or refunds:

Opened Blu-Ray or DVD products
Digital or downloadable products
Clearance, sale, or promotional items
Gift cards or vouchers
Customized or special-order products
Trading cards removed from sealed packaging
Collectibles with disclosed packaging imperfections

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged during delivery
Defective
Incorrect
Missing parts or accessories

Please contact us within 48 hours of delivery.

Customers may be required to provide:

Order number
Clear photos of the item and packaging
Description of the issue

Once reviewed and approved, CCJ Trading may offer:

Replacement item
Store credit
Partial refund
Full refund where applicable

4. Return Process

To request a return, customers must contact:

Email: admin@ccjtrading.co.za
Phone: +27 64 791 8760

Please include:

Full name
Order number
Reason for return
Supporting images if applicable

Returns must not be sent without prior approval from CCJ Trading.

5. Return Shipping

Customers are responsible for return shipping costs unless:

The incorrect item was supplied
The item arrived damaged or defective
The return was caused by an error from CCJ Trading

We recommend using a trackable courier service when returning items.

CCJ Trading is not responsible for returned parcels lost during transit.

6. Refund Processing

Approved refunds will be processed using the original payment method where possible.

Refund processing times may vary depending on:

Payment provider
Banking institution
Verification procedures

Please allow up to 7 business days after approval for refunds to reflect.

7. Exchanges

Exchanges may be offered subject to stock availability.

If the requested replacement item is unavailable, an alternative solution may be offered, including:

Store credit
Refund
Alternative product

8. Trading Cards & Collectibles Disclaimer

Due to the nature of collectible products:

Minor packaging wear may occur
Factory defects may exist
Grading outcomes are subjective

CCJ Trading cannot guarantee grading results or mint-condition packaging unless specifically stated.

Product images are for illustrative purposes where applicable.

9. Refused Deliveries

Orders refused by the customer without valid reason may be subject to:

Courier return fees
Handling fees
Partial refund deductions

10. Fraud Prevention

CCJ Trading reserves the right to refuse refunds or returns where:

Fraudulent activity is suspected
Products have been used, altered, or damaged after delivery
False claims are submitted

11. Consumer Protection

This policy operates in accordance with applicable South African consumer protection laws, including the Consumer Protection Act (CPA) where applicable.

Nothing in this policy limits any rights afforded to consumers under South African law.

12. Contact Information

For any returns or refund queries, please contact:

CCJ Trading
Website: www.ccjtrading.co.za
Email: admin@ccjtrading.co.za
Phone: +27 64 791 8760